Frequently Asked Questions

Most frequent questions and answers

What is your returns/refund policy?

For premade covers that have not been altered to match your story’s needs there is a 15% restocking fee.  The remainder will be refunded to your billing method.

For custom covers there is a $50 non-refundable deposit. 

May another author use the cover I purchase?

No.  Each cover is sold only once.  

Will you include my ISBN for my book on the cover?

Absolutely! We can use your supplied ISBN and barcode, or generate a barcode with your ISBN.  We will ensure it is placed according to your printer’s specifications. 

May I purchase the full wrap for my premade or custom cover at a later date?

Absolutely! However be advised that purchasing the full print wrap at the time of purchase is more cost effective.  If you elect to purchase a full print wrap after you’ve taken delivery of your cover it’ll cost $100 instead of $50. 

Custom covers include a full wrap in the purchase price, no need to add at a later date. 

What files do you provide?

For eBook covers we provide a high-resolution JPEG.  For print covers we provide high-resolution JPEG and PDF files. 

Will I receive a copyright for my cover?

This is a complicated question.  The short answer is no.  We will transfer all stock image licenses in accordance with their respective terms and conditions to you upon purchase.  This will be covered by your acceptance of our terms and conditions during the purchase process. 

What kind of attribution do you require?

Currently none of our stock image providers require copyright attribution. It is your responsibility upon transfer of the stock image license to periodically check the license terms of the stock images in your cover and update your book’s/books’ copyright page as per the attribution required by the stock image provider.

We would appreciate, but do not require, the following attribution: Cover design by ABC Designs

Do you provide illustration services?

We do not provide illustration services at this time.  However, we do offer custom hand lettered typography. 

What is your turnaround time?

This depends on our current workload.  For custom covers please allow up to four (4) weeks for delivery.  For premade cover adjustments please allow up to a week for delivery.  These estimates are based on our standard workload.  During times of high demand these timelines may be extended without notice.  Please accept our sincere apologies if your cover is taking longer than expected. 

If you’re concerned about our current turnaround time please contact us for a current timeline.  Additionally, you may purchase our In a Hurry Package to move your cover to the front of the line. 

Where do you source your stock imagery?

At this time we currently source from Adobe Stock. Neo-Stock, and are considering other third party stock providers.  We will update this list as we add to our providers. 

For what printers do you design print covers?

We typically use a Createspace 5×8 (inch) cover template set up for a 250 page spine width.  This is a template and may need to be adjusted based on the needs of your book.  Some premade designs may not support ultra thin spines.  Additionally, we’re happy to adjust elements based on your chosen printer’s specifications, for example the placement and dimension of the ISBN barcode. 

We are aware of Amazon’s intention to move away from Createspace.  We are currently able to support templates from KDP Print, Ingram Spark, and others.

For custom covers we will design your full print wrap to your book’s specifications.  We understand that you may purchase a cover in advance. In that case, we will use a standard template based on your print size (i.e. 5×8, 6×9, etc) and wait to design the spine until your final page count is determined. 

What is the default currency in your store?

All prices are in United States Dollar/USD/$.  Please reference a currency converter for current exchange rates if your local currency is other than USD. 

What changes are allowed on premade covers?

Currently we allow only changes to the typography.  We will change the various typed elements to match your story.  More specifically the following are included in the price of the premade cover:

  • Book title
  • Series title
  • Author name
  • Tagline
  • Review/quote
  • Blurb on back cover

Any additional changes may be billed at our then current hourly rate, with a one hour minimum.  Please see our terms and conditions page for our current hourly rate. 

If you need more changes than typography, please consider our custom cover package as it may provide a more economical solution. 

May I provide images for use in my cover?

Generally speaking, yes.  We require proof of license to work with known stock images.  Additionally, we require the appropriate releases to work with custom photography.  This may include, but is not limited to: model release, photograph release, copyright transfer or release, and etc. 

If you’ve hired an illustrator for your cover and are looking for typography only check out our typography package. 

How does the In a Hurry Package work?

If you purchase an “In a Hurry Package” with your cover you’ll be moved ahead of other custom and premade work.  

This means if you’re number 10 in our production queue and nobody else has purchased the “In a Hurry Package” you’ll move up to number 2 in line.  We will finish the current cover we’re working on then move to your cover next.

However, if you’re number 10 in the production queue and three others have also purchased the “In a Hurry Package” you’ll move to number four in the queue.  If you have a question regarding how many projects are in our In a Hurry Queue, please contact us.